Any disputes arising out of Clients access to the Services and/or use of the System shall be resolved subject to Dispute Resolution Procedure set out as follows:
- Any dispute arising out of the use of the System shall be provided for the Customer Support of Coronium consideration by email to: firstname.lastname@example.org. Please address any inquiries may arise in relation to Refund, Cancelation or Chargeback to the Customer Support.
- Please be aware that for security reasons we log Customer Support conversation with the Customers.
Refundable and non-refundable events
- All proxy purchases on Coronium.io are non-refundable if the proxy is working properly after our customer agent tests it.
- Only way to get a refund is if the proxy is not working and we cannot replace it with other one.
- Once the account balance is topped up, no refunds will be processed for the funds added to your account. The account balance is non-refundable and non-transferable. Once the funds are added to your account, they are considered to be utilized for the purchase of our services.